Job Description

Job Description

Job Description

Description:Are you a dynamic leader with a passion for delivering exceptional guest experiences in a fast-paced, high-volume environment? If so, we invite you to apply to join our team at The Coffee Bean & Tea Leaf at the John Wayne Airport International Airport!

As General Manager at The Coffee Bean & Tea Leaf and SAMBAZON in John Wayne Airport you will be part of the Bambuza Hospitality Group team. We are a thriving and expanding restaurant management group with locations in Portland, OR, Seattle, WA, Orange County, CA, Salt Lake City, UT and expanding to Sacramento, CA in 2025.

We are devoted to providing our guests with unforgettable food experiences and outstanding service.

As a key member of our management team, you’ll play a vital role in ensuring our coffee and acai bowl shops run smoothly and efficiently. You will have the opportunity to inspire and guide a talented team to ensure every coffee lover feels welcome and leaves with a memorable experience. Your vision and expertise will shape the atmosphere, from overseeing daily operations to crafting innovative drinks and service strategies and ensuring safety is the foundation in our practices. This position will provide you with the opportunity to combine your love for hospitality with strategic thinking, all while building lasting relationships with our staff, brand partners, airport partners, and food- and coffee-loving customers. If you're looking to make a real impact in a fast-paced, exciting environment, this role offers endless opportunities for growth and fulfillment.

• Manage store budgets, track sales, control costs, and monitor profit margins to ensure financial targets are met.
• Manage all aspects of the coffee and acai bowl stores' daily operations, inventory management, product orders, and ensuring compliance with health and safety regulations.
• Recruit, train, schedule, and mentor staff, fostering a positive work environment that encourages teamwork, growth, and high performance.
• Ensure that all customers receive excellent service, addressing concerns or complaints promptly and professionally to maintain a high level of satisfaction.
• Monitor stock levels, manage vendor relationships, and order supplies to ensure items are fully stocked at all times.
• Maintain high standards for product quality, cleanliness, and presentation, ensuring consistency across all items served.
• Proactively address operational issues, customer concerns, or employee conflicts to keep the shop running smoothly.
• Ensure the coffee and acai bowl shops are compliant with food safety regulations, health codes, and labor laws.

Qualifications:

• 5+ years in managing a coffee shop, café, or similar fast-paced environment.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Ability to manage budgets, analyze financial and labor reports, and implement cost-saving strategies.
• Proven leadership, organizational, and communication experience.
• Experience in inventory management and staff scheduling.
• Knowledge of health and safety regulations in food service.
• Ability to work early, late and flexible hours, including weekends and holidays.

We invite you to take the next step in your career and join our dedicated and driven team. If you are passionate about making a difference, thrive in a fast-paced environment, and are ready to reach the success you envision for your future, we want to hear from you. Please submit your resume detailing your qualifications and experience. We look forward to reviewing your application and welcoming you to our thriving team.

Apply now and be a part of our exciting journey!

Bambuza Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply and join our team.

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