Job Description

Director, Operations, LeoFM Operating Company CS Hudson Overview CS Hudson is a national facility maintenance provider based in Hauppauge, New York. CS Hudson operates a vendor managed model working with high skilled vendors to solve multi-trade challenges for its clients, with trades including handyman, plumbing, electrical, locks, doors, and glass. Clients range across many industries with large footprints in retail, gas and conveyance, and medical. CS Hudson is defined by a people first culture that drives a pursuit of operational excellence in everything that we do. Position Overview The Director of Operations (DO) is responsible for managing operation teams including assisting managers with hiring, training, and performance appraisals. This role oversees Operations Managers specific to their team and works in combination with the Executive Team on the overall total maintenance of CS Hudson’s facilities management clients. The Executive Team expects this position to project a high level of professionalism and be an exemplary employee and role model to their team. In addition, the DO is expected to provide support, mentoring, and guidance for the overall growth of Repair and Maintenance (R&M) Division. The DO also collaborates across departments to ensure cross-training and full understanding of each department’s role in conjunction with each other. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Build, establish, and manage operational processes and rigor to efficiently run and scale the operation. Develop and manage direct report team, including developing middle management leadership team. Ensure managers perform their assigned duties; in place of available personnel, as a leader of leaders DO should lead through others and collaborate to ensure clients receive excellent service at the company standard level. Work closely with management to provide full-time support and act as escalation for assisting them with the supervision of their team’s bid submittals. Responsible for engaging in client onboarding and assisting managers in client account ownership. Responsible for the involvement of client communications, both verbal and written, not only in an escalated matter but in a proactive approach to continuing to build the foundation of relationships and assist in the building of service. Monitor trends, both client and personnel alike, and provide high-level client reporting and operational trends to Executive Team. Provide verbal and written feedback and innovative ideas to develop and enhance operation processes. Provide support to Vice President of Operations with reporting, operational support, and reporting of trends. DO also provides verbal and written feedback and innovative ideas to assist in the development and create enhancement to improve the current operations process. Direct the roll-out and/or oversight of the new process and procedure implementations within the R&M Division. This role has supervisory responsibilities for onsite and remote operations employees and participates in the interviewing and hiring of their respective team members. Support manager and team member development by assisting with training and coaching, and by providing continued education for trades-specific knowledge in collaboration with the Manager of Training and Implementation (MT&I). Work in conjunction with the After-Hours Manager to oversee the on-call scheduling and to ensure proper coverage/breaks for client support. Provide overall support and feedback to the After-Hours Manager to improve their workflow. This position participates in the After-Hours (AH) Escalation Management schedule on a rotating basis with a mandatory Saturday in-office shift, as needed based on coverage gaps. Including remote on-call for escalation support via the After-Hours Manager phone, also required as needed based on coverage gaps within operations. Required Education and Experience Graduation from a high school or GED equivalent. Specialized course work or experience in facilities maintenance of 5+ years Leadership experience, minimum 3+ years Microsoft Excel – advanced skills Preferred Education and Experience Customer service experience, minimum 5+ years Managerial experience, minimum 5+ years Salary Range $150,000 to $175,000 AAP/EEO Statement CS Hudson Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This position has supervisory responsibilities. #J-18808-Ljbffr

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