Job Description

Job Description

Job Title: Maintenance Dispatcher

Primary Responsibilities: The Maintenance Dispatcher is primarily responsible for daily communication with customers for inquiries or requests on Maintenance work orders.

Skills & Competencies

High School Diploma or equivalent.

2+ years of experience in customer service-related and/or dispatch positions.

Experience in a call center environment preferred

Skilled understanding in customers situations and translating them into action

Strong written and verbal communication skills.

Ability to multi-task in a fast-paced, high-call volume work environment.

Ability to prove critical thinking and problem-solving concepts.

Ability to be courteous in difficult situations.

Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.

Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task.

Reliable transportation to meet scheduled work environment.

Experience adhering to a specific work schedule environment, including in-office operation, weekends, and holidays, based on business needs.

Essential Job Functions

Review every day the work orders inputted by our tenants.

Ensure we have all the necessary information to assess the problem and dispatch accordingly.

Follow up with tenants to ensure all required information is sent to the technician or vendor to perform the job

Responsible for scheduling work orders which have been submitted by Maymont Homes tenants.

Dispatching the scheduled work request to the Maymont Homes Maintenance Technicians, and outside vendors.

Responsible for following up with the Maintenance Technicians, and vendors to ensure that scheduled task have been completed on the scheduled date & time.

Responsible for making follow-up calls with tenants after work has been completed to ensure customer satisfaction.

Establish good communication with the Maintenance Manager or Market responsible for handling the relationship with technicians or vendors.

Work with market managers to ensure all technicians and vendors follow the established procedures for corrective and preventive maintenance

Ensure understanding of customers' situations and translate them into requirements for dispatching the right employee or vendor to fulfill the job required

Always conduct yourself in a courteous and professional manner.

Other duties, as assigned by supervisor or leadership team.

Job Tags

Holiday work, Permanent employment,

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