Help Desk Support Job at MIKEL INC, Middletown, RI

VEJZVlkzZlZCVHZZZGFLSHRRV1JoSUhSaGc9PQ==
  • MIKEL INC
  • Middletown, RI

Job Description

Job Description

Job Description

MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company’s inception in 1999.

Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements. We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations.

Position: Help Desk Support

Nature of Role: MIKEL is currently seeking a candidate for a Help Desk Support role. This position will provide technical support to a team, supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNWPT) Code 25 laboratory. Candidates should be highly organized and possess excellent written and verbal communication.

Responsibilities:

  • Creation of accounts within multiple applications
  • Provide technical assistance and support for incoming queries and issues related to web based applications
  • Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
  • Ask questions to determine the nature of the problem
  • Follow up with customers to ensure issue has been resolved
  • Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
  • Assist in documentation and distribution of secure lab policies and procedure
  • Complete purchasing through DoD ITPR process
  • Tracking of COTS software licenses and renewals
  • Meet daily with government customers to manage tasking requirements and evolving priorities

Requirements:

  • 3-5 years of experience in a relevant field
  • Highly organized with ability to self-prioritize assignments with minimal supervision
  • Strong written and oral communication skills.
  • Knowledge of Navy policies and procedures related to secure labs a plus

Work Location: Middletown, RI

MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.

Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

MIKEL is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Tags

Local area, Flexible hours,

Similar Jobs

Houston Methodist Sugar Land Hospital

Sr Surgical Tech - FT Evenings Job at Houston Methodist Sugar Land Hospital

 ...At Houston Methodist, the Sr Surgical Technologist position requires proficient knowledge and skills necessary to carry out delegated tasks associated with the safe and efficient operating room support functions and related procedures. This position works independently... 

Disability Solutions

Digital Marketing Manager Job at Disability Solutions

 ...Wednesday, Thursday, and Friday. Would you like to build a marketing strategy that leads to growth? Do you enjoy...  ...each individual legal use case. About the Role The Digital Marketing Manager is responsible for developing and executing comprehensive... 

Starlight Homes

New Home Sales Consultant Job at Starlight Homes

 ...from Phoenix to Tampa. With a focus on the entry level market, Starlight Homes is making the...  ...based role* Learn and Conduct Starlight Sales process while demonstrating exceptional...  ...Computer skills, including Sales software and Microsoft Office ~ Maintain an organized... 

Logistics Leader

Auto Parts Delivery Driver Job at Logistics Leader

 ...Job Description Local Delivery Driver ( Union, Kenilworth and Whippany warehouses ) Looking for drivers to do local deliveries in...  ...license, smartphone and a personal vehicle with insurance. We offer medical benefits, competitive wages and both full and Part Time... 

Yale University

Registered Nurse 2 (91778BR) Job at Yale University

 ...of nursing practice and nursing services. 9. Records patients medical histories and symptoms, performs diagnostic tests and analyzes...  ...Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note...