IT Process Improvement Analyst
General Summary & Scope
• Resolve ITSM support issues effectively and efficiently.
• Provide proactive recommendations for system enhancements.
• Oversee continuous process improvements within ITSM functions.
• Maintain accurate system documentation and logs.
• Develop custom dashboards and analyze reporting data.
• Work closely with stakeholders to identify automation opportunities.
• Manage performance metrics for SLAs, OLAs, and ITSM processes.
• Promote best practices in service management using ITIL.
• Assist in training and documentation updates.
• Collaborate with teams to gather insights and produce reports.
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